FORME Wellness Studio – Terms & Conditions
Last updated: August 2026
These Terms & Conditions apply to all clients, members, and visitors using FORME Wellness Studio (“FORME”, “we”, “us”, “our”). By booking a class, purchasing a membership, purchasing a class pack, attending an event, or using our facilities, you agree to these Terms & Conditions.
1. Bookings & Payments
All classes, memberships, class packs, workshops and events must be booked through our online booking system.
Payment must be made at the time of booking unless otherwise agreed.
All prices are displayed at the point of purchase and may be subject to change. Any changes to membership pricing will be communicated to existing members in advance.
Memberships, class packs and promotional offers are personal to the individual who purchased them and cannot be transferred, shared or exchanged for cash.
2. Memberships
Memberships provide access to the classes and number of sessions outlined at the time of purchase.
Membership terms, including payment frequency, minimum commitment periods and included classes, will be confirmed at the point of purchase.
Unused membership classes cannot be carried forward unless explicitly stated.
Memberships cannot be paused, transferred or cancelled outside of the agreed terms except at the discretion of FORME.
FORME reserves the right to review memberships where there is repeated non-attendance or misuse of booking privileges.
3. Class Packs
Class packs are valid for the period stated at the time of purchase.
Classes must be booked within the validity period and unused sessions will expire once the validity period ends.
Class packs are non-refundable and non-transferable unless required by law.
4. Cancellations & Late Cancellations
We understand that plans can change. To ensure fairness to all clients and instructors, the following cancellation policy applies:
Cancellations made more than 24 hours before the class start time will not incur a charge and the class credit will be returned where applicable.
Cancellations made within 24 hours of the class start time will be treated as a late cancellation and the class credit may be lost.
Failure to attend a booked class without cancelling (“no show”) may result in the class credit being deducted and/or a charge being applied for memberships.
Repeated late cancellations or no-shows may result in booking restrictions.
5. Waiting Lists
If a class is fully booked, clients may join the waiting list.
If a space becomes available, clients will be notified in accordance with the booking system process. It is the client’s responsibility to manage their bookings and ensure they can attend any class they are offered.
6. Arriving for Classes
Please arrive at least 5 minutes before your class begins.
For safety reasons, late arrival may result in being unable to participate once the class has started, particularly for Reformer Pilates sessions.
If you arrive late, please follow the instructor’s guidance.
7. Reformer Pilates & Equipment
Clients must follow all safety instructions provided by FORME instructors. Grip socks must be worn when using a Reformer bed.
If you are new to Reformer Pilates, please ensure you complete any required introductory information before attending.
Please treat all equipment with care. Any deliberate damage caused to studio equipment may result in charges being applied.
8. Health & Safety
Clients must inform FORME and the instructor of any injuries, medical conditions, pregnancy, or circumstances that may affect their ability to participate.
Exercise carries inherent risks. You are responsible for ensuring that participation is suitable for your personal circumstances.
If you are unsure whether a class is appropriate for you, please seek advice from a qualified healthcare professional before attending.
FORME instructors are not medical professionals and classes should not be considered medical treatment or rehabilitation unless specifically stated.
9. Personal Belongings
FORME accepts no responsibility for lost, stolen or damaged personal belongings brought into the studio.
Please avoid bringing valuables where possible.
10. Events, Workshops & Special Offers
Special events, workshops and limited-time offers may have separate booking conditions.
Unless stated otherwise:
Event bookings are non-refundable and non-transferable.
Spaces are limited and cannot be guaranteed without payment.
Memberships may not be valid for special events unless specifically stated.
11. Photography & Marketing
From time to time, photographs or videos may be taken within the studio for marketing purposes.
If you do not wish to appear in photographs or videos, please notify a member of the FORME team.
12. Children, Pregnancy & Specific Classes
Where classes are designed for specific groups (for example, Baby & Me Pilates), additional guidance may apply.
Clients are responsible for ensuring they meet any requirements communicated for specific sessions.
13. Studio Etiquette
FORME is a welcoming and inclusive wellness space. We ask all clients to:
Respect instructors, staff and other clients.
Arrive prepared and ready to participate.
Follow studio guidance.
Keep noise to a minimum during classes.
Leave equipment clean and tidy.
FORME reserves the right to refuse service or remove access to the studio where behaviour is considered inappropriate, unsafe, or disruptive.
14. Changes to Classes
FORME reserves the right to change instructors, class times, schedules or facilities where necessary.
Where possible, reasonable notice will be provided for significant changes.
Occasionally classes may need to be cancelled due to circumstances outside of our control. Where this occurs, clients will be notified and appropriate arrangements will be made.
15. Data Protection
Your personal information is collected and processed in accordance with our Privacy Policy.
We may use your contact details to provide booking confirmations, important studio updates, and relevant marketing communications where you have provided consent.
16. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
FORME Wellness Studio
Email: info@formewellness.uk
Thank you for being part of the FORME community.